PoliticsMEP: Beijing’s 12345 hotline narrows the gap between public needs and services
Czech MEP Ondrej Dostal says Beijing’s 12345 hotline offers lessons for European cities seeking to improve public services and build trust. Complaint data and AI can help officials identify recurring problems and act before they grow, but technology should support, not replace, human decisions. He cautioned that Beijing’s approach cannot be directly replicated in Europe.
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CGTN★★☆☆☆2026-10-13 09:28Original
MEP: Beijing’s 12345 hotline narrows the gap between public needs and services
Politics