PoliticsSouth African scholar: What the world can learn from Beijing’s 12345 hotline

At the 2026 Beijing Forum on Swift Response to Public Complaints, Busani Ngcaweni told CGTN that Beijing’s 12345 hotline does more than handle complaints: it helps people seek assistance and turns their concerns into policy changes. He said cities worldwide could learn from it, and highlighted China’s infrastructure, public-sector capacity and skills training as areas for exchange, especially with the Global South.

Beijing 12345 hotlinepublic servicespolicy exchange

CCGTN★★☆☆☆2026-10-13 14:47Original