PoliticsHow Beijing's 12345 forum is reshaping global talks on urban governance

Beijing’s 12345 hotline has grown from a non-emergency government service into a broader “Swift Response to Public Complaints” governance system. Since the reform began in 2019, it has handled about 200 million requests; in 2025, it processed 25.802 million from residents and businesses. Beijing is also sharing its experience through an international forum.

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CCGTN★★☆☆☆2026-10-13 14:00Original