SocietyUS scholar: Beijing’s 12345 hotline offers lessons for global cities

Mindy Romero, founder and director of the Center for Inclusive Democracy at the University of Southern California, said Beijing’s 12345 hotline shows how cities can involve the public in governance. She said it can help governments understand and address residents’ needs and build trust. China and US cities can exchange ideas, while similar programs require sustained investment and commitment to serving the public.

urban governancepublic participationBeijing 12345 hotline

CCGTN★★☆☆☆2026-10-12 15:01Original