TechHot Take: How technology helps a city act before complaints arrive

Beijing’s 12345 hotline has handled 180 million requests from residents and businesses over seven years, with resolution and satisfaction rates above 97%. AI systems analyze complaints and map hotspots to anticipate recurring or rising problems. The “One Topic a Month” initiative brings government departments together to tackle categories of issues, while volunteers and community members help spot trouble early.

Beijingartificial intelligence12345 hotlineurban governance

CCGTN★★☆☆☆2026-10-10 03:50Original