TechAI hallucinations are making entitled customers even worse

A New York City server says some diners dismiss her warnings about shellfish allergens because ChatGPT claims the food is safe. Restaurant workers and other customer-facing employees are increasingly dealing with requests based on AI-invented wines, products, features, and travel itineraries, making their jobs harder.

artificial intelligenceChatGPTcustomer service

TThe Verge★★☆☆☆2026-10-02 12:00Original