SocietyConnecting government and the public through listening and action
At Beijing’s Government Affairs Service Center, the 12345 hotline lets citizens submit inquiries, requests and problems, with an emphasis on responding quickly. Latin American interviewees said the experience shows how technology can bring public services closer to people, understand their needs and provide personalized responses, offering possible lessons for other Global South countries.
C
CGTN★★☆☆☆2026-09-28 10:52Original
Connecting government and the public through listening and action
Society