SocietyChina’s 12345 hotline: Public service is one call away
China’s 12345 is a nationwide public-service hotline linking residents with government departments. At its Beijing service center, AI translation, real-time data analysis and an integrated system help process requests more efficiently. An international political party and think-tank delegation observed how calls are received, analyzed, transferred and followed up.
C
CGTN★★☆☆☆2026-09-22 06:17Original
China’s 12345 hotline: Public service is one call away
Society