TechStarbucks wants to use AI for personalized drive-thru menus

Starbucks CEO Brian Niccol said the company will explore recognizing participating customers at the drive-thru and offering personalized digital menus with easier payment. It also plans to test background AI models to help baristas enter orders starting in 2027; the timing for personalized menus remains unclear.

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TThe Verge★★☆☆☆2026-10-30 17:38Original