TechAI promised automation. The reality is managing digital workers

AI agents initially promised autonomous digital workers that could relieve people of corporate drudgery. Businesses across Asia are finding instead that they bring more work, new friction and another layer of management. Xiao Mengjie, an AI product marketing manager at a Big Tech firm in Shanghai, recently gave two agents what she considered a simple task, expecting greater efficiency.

artificial intelligenceAI agentsdigital workersworkplace management

SSouth China Morning Post★★☆☆☆2026-10-18 14:00Original