SocietySeen and heard: Jack H. Knott on Beijing’s 12345 hotline

Public service should deliver results people can feel, says New York University senior ambassador Jack H. Knott. He points to the Beijing 12345 hotline’s rapid responses and follow-up checks on resident satisfaction as ways to turn public concerns into action.

public serviceBeijing 12345 hotlineresident concerns

CCGTN★★☆☆☆2026-10-14 04:29Original