TechWhat is behind the prolonged Microsoft outage?

Microsoft is working to restore Outlook, Teams and Microsoft 365 after a global outage, but questions remain about the slower-than-expected recovery. Hitachi Vantara Asia-Pacific chief technology officer Matthew Hardman explains to CNA what Microsoft’s reported “traffic management imbalances” mean and why such disruptions can be hard to resolve. He also discusses businesses taking responsibility for technology risks and identifying critical areas.