# China implements new national standard for AI customer service

https://mins.news/en/item/41307

- CGTN, 2026-09-01 03:40 UTC
- Tech
- Original: https://news.cgtn.com/news/2026-09-01/China-implements-new-national-standard-for-AI-customer-service-1Q4QgfRjrck/p.html?UTM_Source=cgtn&UTM_Medium=rss&UTM_Campaign=China

> China’s first national standard on coordination between AI and human customer service took effect Tuesday. It assigns routine inquiries to AI and prioritizes human agents for complex or safety-related issues, while requiring clear access to human support, smooth transfer of customer information, labels for AI-generated replies and warnings against false promises. Human agents or standardized procedures must provide final confirmation for prices, refunds, compensation and contract changes.